Customer Service Executive (International Email Process)
Hexaware (Athena CM Process)
- Handle customer complaints via Email (International Process)
- Manage L2, L3, L4 escalation cases efficiently
- Resolve complex customer issues with accuracy
- Maintain proper documentation and follow-up on cases
- Ensure high-quality customer service and satisfaction
- Follow company policies and escalation protocols
Requirements:
- 12th Pass / Graduate
- Mandatory experience in L2, L3, L4 Escalation handling
- Excellent English communication skills
- Experience in international email/chat process preferred
- Strong problem-solving and analytical skills
Work Details:
- Shift: 24/7 rotational (9 hours)
- Working Days: 5 days/week
- Week Off: 2 rotational offs
- Mode: Work From Office (Ghansoli)
Selection Process:
- HR Round
- Operations Round
- Email Assessment
- Chat Versant
Documents Required:
- All previous company documents are mandatory