Customer Service Executive (IHC AUS - International Voice)

Hexaware

- Handle customer queries via International Voice Process
- Provide accurate and timely resolutions to customers
- Ensure high-quality customer service and satisfaction
- Follow company communication and compliance guidelines
- Maintain proper call records and documentation

Requirements:
- 12th Pass / Graduate
- Minimum 6 months experience in International Voice Process
- Excellent English communication skills (mandatory)
- Strong customer handling and problem-solving skills

Work Details:
- Shift:
- Regular: 3:30 AM – 12:30 PM
- Daylight Saving: 4:30 AM – 1:30 PM
- Working Days: 5 days/week
- Week Off: Saturday & Sunday (Fixed)
- Mode: Work From Office (Ghansoli)

Selection Process:
- HR Round
- Email Assessment
- Operations Round

Documents Required:
- All previous company documents mandatory

Location Criteria (Mandatory):
- Candidates must reside within:
- Ambernath to Ghatkopar (Central Line)
- Thane to Panvel (Trans Harbour Line)
- Vashi to Chembur (Harbour Line)