Collection Specialist

Sutherland

We are currently hiring Collection Associate

to join our growing team at Sutherland.

EXP: 0 - 4 Years

Freshers Can Apply

Location : Looking For candidates from TamilNadu Bangalore Cochin

Key Skills Required:

Good Communication
Freshers can Apply
Mid Shift
Graduate

Job Description

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

8. Assists with the cleanup of UC's (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments

Perks:

Work From Home
Flexible environment
Career growth and learning opportunities
Exposure to international processes

If interested, please share your resume or reach out directly: Email: Abinaya.Manoharan@Sutherlandglobal.com Contact: 9791385843

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

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